Terms of delivery
What are the shipping times for your products?
Delivery times are estimated between 2 to 4 weeks in France. For some products, they can be less than a week
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Achicourt, France. Our warehouse is located in China for most products, in France or in Europe for others.
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address ecom@bocobi2.com and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Achicourt in France.
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes shipments may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about tracking it, please contact us by email at ecom@bocobi2.com.